We are looking for a fully bilingual "Key Account Manager" to join our Sales team in San Luis Potosi, Mexico. This position works remote.
Purpose: Responsible for taking our customer value proposition in OTK.
Manage and increase the sales volumes and profitability in the automotive segment within Mexico to grow revenues and manage the sales costs in line with the segment strategy.
Responsibilities:
- Deliver the sales and profit according to agreed business plan, tactical selling and customer service execution.
- Be the overall customer account responsible of selected automotive customers, either OEM, Global Accounts or Tier II.
- Manage and monitor the business targets by agreed economic indicators.
- Actively execute automotive strategy, mission, and vision.
- Attract new potential and worthy business from existing and new customers => hunter mentality needed.
- Manage and monitor the business targets by agreed economic indicators (e.g. VOP, VCM, sales revenue, inventory, overdue receivables, hit rate).
- Understand international business relationships, incl. negotiation of prices and contracts with (inter)national customers.
- Work on inquiries, such as: Preparation of quotations and contracts, Checking of allocation, Technical feasibility in coordination with technical team.
- Pro-actively follow-up quotations, incl. negotiation of contracts, prices and other commercial details.
- Prepare and execute measures to improve customer satisfaction.
- Monitor market situation, understanding of short-, middle-, and long term trends.
- Preparing and uploading of sales plan and forecast.
- Participate at trade fairs, customer seminars, congresses.
- Make Operational pricing and contract decisions with (inter)national customers.
- Prioritize customers acc. to their value and complexity.
Requirements:
- A bachelor's degree in Business Administration, Economics, or Marketing is preferred. Other relevant specialties will be considered.
- Fully bilingual required (English/Spanish).
- 5 years minimum of sales/customer service experience in a manufacturing or distribution environment.
- Existing network to the automotive industry and sub-contractors.
- Know-How of steel processing and processes within the steel industry, incl. commercial processes is a plus.
- Professional user skills of MS Office, but also SAP/R3, CRM.
- Willingness to travel up to 25-35%.
Physical requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Repetitive motions for computer equipment use.
- Ability to frequently sit, stand, talk, and hear for long periods of time.
- Frequently use hand to finger, handle, feel or operate objects, tools, or controls.
- Frequently reach with hands and arms.
- Walking, Bending, stooping, or climbing stairs.
- Must frequently lift and/or move up to 10 lbs. individually